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Customer Service

Ordering, Shipping & Delivery
All in-stock and verified orders placed before 4pm ET (M-F) or 2pm ET (Sat) will ship the same day. Inventory is updated in real time to keep you apprised of current stock levels. Tracking information will be available online and emailed to you once your order has shipped. All prices are quoted in US dollars. Orders shipped within FL will be subject to sales tax.

USAUSA: Customers in the US including HI, AK, PR, VI and approved US possessions can choose either FREE Priority Mail Delivery (2-3 days) or Express Mail (1-2 days). Express Mail shipping rates are based on location and weight, and are calculated by our direct connection to the USPS rate center. Before and during checkout, you will see quotes for both Free Priority Mail and Express Mail to assist you with your shipping decision. Some shipments may require a signature upon delivery.

CanadaCANADA: Customers in Canada will be offered shipping via International Express Mail (3-5 days). Shipping rates are based on weight and are calculated by our direct connection to the USPS rate center. Before and during checkout, you will be offered a shipping quote to your city and province. All shipments may be subject to Canadian duties and taxes. All Canadian shipments will require a signature upon delivery and can be tracked using Canada Post

APOFPO APO/FPO: Customers at military APO/FPO addresses will be offered our FREE Priority Mail service. Express Mail is not offered or available to military addresses. Delivery time will vary to your destination however your order will arrive at it's US dispatch point within 2-3 days.

International INTERNATIONAL: Customers in select approved countries will be offered shipping via International Express Mail (3-7 days). Shipping rates are based on location and weight, and are calculated by our direct connection to the USPS rate center. Before and during checkout you will be offered a shipping quote to your country. All orders will require a signature upon delivery, are fully insured and may require customs and duties to be paid after customs clearance. Using your USPS tracking number, in most cases you can track your order using the postal service in your country for detailed delivery information.

Payments & Pricing
Payment for your order can be made using Visa, Mastercard, American Express or Discover Card. Payment is also accepted using Paypal. Credit card orders must be shipped to the actual billing address of your card. Paypal orders must be from a Verified Paypal account and shipped to a confirmed shipping address. Orders that do not meet this criteria will be canceled by our system and stock allocated to other customers. All prices are quoted in US dollars and your account will be billed in USD.
Privacy & Security
The security and privacy of each customer is extremely important to us. When placing orders or accessing your personal information, we enable our secure server in your browser. All sensitive information is transmitted via 256-Bit Secure Socket Layer (SSL) technology and we use our own 256-Bit SSL key encryption (not shared) to transfer your information. You will notice your browser displaying the LOCK and highlighting the URL bar as you move within the Yippz.com site. This is how our system intelligently monitors the areas you are in, and knows when to turn on and off encryption protection. In fact, even our Secure Live Chat connection and Support Ticket system is fully encrypted for your security. All payment and credit card information is heavily encrypted and held offsite by our processor, so at no time is any payment or credit card information ever stored on our servers or available to our staff. We also guarantee that at no time will any of your personal information ever be shared, used by or sold to outside parties.
Viewing Orders / Updating Account Info
Yippz.com is a LIVE system and is updated in real-time from customer service, order fulfillment and our warehouse. You will always know exactly what stage your order is in by simply logging into your personal account if you registered your account when placing your order. You also have the ability to update your personal information such as address, credit card and phone number, as well as opting in or out of our newsletter email promotions.
Tech Support
We know that many of our customers are extremely tech savvy and usually don't need any assistance with their cell or voip equipment. However, if assistance is needed we've got technical support available by simply creating a Help Ticket on our secure ticket system, or choose our Secure Live Chat. Contacting us with absolutely any tech question is welcomed before or after your purchase, and Tech Support on any product from Yippz.com is always FREE. Our 'Live Chat' is available during normal business hours, and Help Tickets are answered as quickly as possible.
Returns & Replacements
Every item available at Yippz.com is tested (QC'ed / Quality Control) by the manufacturer prior to arriving in our warehouse. However, it is possible that an item can malfunction. For this reason, we ask that our customers use their purchased equipment within 7 days of delivery and contact us immediately if there are issues with their purchase. Batteries, cables, cases and all accessories are not eligible for return unless defective, in which case the item will be replaced by an identical item. If an item is deemed defective by our support dept, an RMA number will be issued for the item unless 7 days from the delivery date has passed, in which case the manufacturers warranty will apply. All defective items will be replaced with the same item and shipped back to our customer at our expense. Any item returned in working order or damaged (either physically, environmentally or firmware bricked) will be returned to the customer at the customer's expense. Any non-defective unopened item that is returned will be subject to a minimum 15% restocking fee. Items that have been opened (we do not sell used items as new) and returned are subject to a minimum 20% restocking fee. Opened items missing any included components (manuals, packing materials, cables, adapters etc) are subject to a minimum 30% restocking fee or complete refusal. You will receive instructions via email or live chat for shipping and packing once an RMA has been approved and issued which is valid in our system for 7 days. Customers are responsible for packing and returning the item at their expense. Returns must be packed exactly as they were shipped. Products must be shipped using a separate outer shipping box and the RMA number needs to appear on the outer shipping container. Do Not Mark The Product Box. We strongly suggest you purchase insurance and a signature confirmation as we are not responsible for any packages lost or damaged during the return trip. Items returned without an RMA issued by our support staff will be refused.

FAQ - Frequently Asked Questions

For a list of FAQ and Commonly asked Technical Support Questions Click Here

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