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Customer Service
- Ordering, Shipping & Delivery
- Payments & Pricing
- Privacy & Security
- Viewing Orders / Updating Account Info
- Tech Support
- Returns & Replacements
- Ordering, Shipping & Delivery
- All in-stock and verified orders placed before 4pm ET (M-F) or 1pm ET (Sat) will ship the same day. Inventory is updated in real time to keep you apprised of current stock levels. Tracking information will be available online and emailed to you once your order has shipped. All prices are quoted in US dollars. Orders shipped within GA will be subject to sales tax.
USA: Customers in the US including HI, AK, and PR can choose either Priority Mail (2-3 days) or Express Mail (1-2 days). Shipping rates are based on location and weight, and are calculated by our direct connection to the USPS rate center. Before and during checkout, you will see quotes for both Priority and Express Mail to assist you with your shipping decision. Some shipments may require a signature upon delivery.
CANADA: Customers in Canada will be offered shipping via International Express Mail (3-5 days). Shipping rates are based on weight and are calculated by our direct connection to the USPS rate center. Before and during checkout, you will be offered a shipping quote to your city and province. All shipments may be subject to Canadian duties and taxes. All Canadian shipments will require a signature upon delivery and can be tracked using Canada Post
APO/FPO: Customers at military APO/FPO addresses will be offered shipping via Priority Mail. Shipping rates are based on location and weight, and are calculated by our direct connection to the USPS rate center. Before and during checkout you will be offered a shipping quote to your APO/FPO address.
INTERNATIONAL: Customers in select approved countries will be offered shipping via International Express Mail (3-5 days). Shipping rates are based on location and weight, and are calculated by our direct connection to the USPS rate center. Before and during checkout you will be offered a shipping quote to your country. All orders will require a signature upon delivery, are fully insured and may require customs and duties to be paid after customs clearance.
Payments & Pricing- Payment for your order can be made using Visa, Mastercard, American Express or Discover Card. Payment is also accepted using Paypal. Credit card orders must be shipped to the actual billing address of your card. Paypal orders must be from a Verified Paypal account and shipped to a confirmed shipping address. Orders that do not meet this criteria will be canceled by our system and stock allocated to other customers. If you wish to pay by money order or personal / company check, our mailing address is available during checkout. Checks are subject to a clearance holding time of 3-5 days. All prices are quoted in US dollars.
- Privacy & Security
- Our customer's security and privacy is extremely important to us. When placing orders or accessing your personal information, we enable our secure server. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and we use our own SSL key encryption (not shared) to transfer your information. You will notice your browser displaying the LOCK and highlighting the URL bar as you move within the Yippz.com site. This is how our system intelligently monitors the areas you are in, and knows when to turn on encryption protection. In fact, even our live chat connection is fully encrypted for your security. We also guarantee that at no time will any of your personal information ever be shared, used by or sold to outside parties.
- Viewing Orders / Updating Account Info
- Yippz.com is a LIVE system and is updated in real-time from customer service, order fulfillment and our warehouse. You will always know exactly what stage your order is in by simply logging into your personal account. You also have the ability to update your personal information such as address, credit card and phone number, as well as opting in or out of our newsletter email promotions.
- Tech Support
- While we know that our customers are extremely tech savvy and usually don't need any assistance with their voip equipment, we've still got technical support just an Email or click Live Help (Start Chat). Simply contacting us with absolutely any tech question is welcomed. Tech support on any product from Yippz.com is always FREE. Chat is available during normal business hours, and email is answered as quickly as possible. Also, if you have any questions prior to making a purchase, tech support is there to assist you.
- Returns & Replacements
- Every item available at Yippz.com is tested (QC'ed / Quality Control) by the manufacturer prior to arriving in our warehouse. However, it is possible that an item can malfunction. For this reason, we ask that our customers use their purchased equipment within 5 days of delivery and contact us immediately if there are issues with their purchase. If an item is deemed defective by our support dept, an RMA number will be issued for the item. The item will need to be returned to us for testing and verification. All defective items will be replaced by the same item and shipped back to our customer at our expense. Any item returned in working order or damaged (either physically or firmware bricked) will be returned to the customer at the customer's expense. Any non-defective unopened item that is returned will be subject to a minimum 5% restocking fee. Items have have been opened (we do not sell used items as new) and returned are subject to a 15% restocking fee. Opened items missing any included components (manuals, packing materials, cables, adapters etc) are subject to a 30% restocking fee or complete refusal. You will receive instructions via email for shipping and packing once an RMA has been approved and issued. Customers are responsible for packing and returning the item at their expense. Items returned without an RMA issued by our support staff will be refused.
