FAQ - Technical Support

FAQ / Technical Support / Commonly Asked Questions

Can I place my order over the phone?: Sorry, all orders must be placed online. While we're available to answer any questions you may have over the phone, our website assures our customers that their personal information is completely hidden and encrypted from our staff. Orders are processed through our automated system and sent directly to the warehouse for shipping.
If I order now, when will my order ship?: All IN STOCK items will display a real-time shipping countdown clock above the ADD TO CART button. The display will show you exactly how much time is left to place your order before our daily cutoff time. Any order placed before the displayed cutoff time, and clears our credit department will process and ship the same day.
Do orders really ship out on Saturday?: Yes, they sure do. In fact, most orders shipped using Priority Mail on Saturday are out for delivery Monday morning. Our shipments are sent directly from the airport into the mail stream for quick and reliable delivery.
The item I want is now showing as Backordered. Can I still order it?: Yes, in fact we recommend it. Items that are in-transit to our warehouse will also display an estimated arrival date. By placing the item on Backorder, our system will reserve the item for you guaranteeing that you will receive stock from that shipment. If you choose to wait until our stock arrives, all backorders are filled first, so the item may show a new backorder date if the inbound shipment is sold out. If you place an item on backorder, our system will Pre-Authorize your payment to inform you and us that funds are available. Of course, you are NEVER charged for a backorder until the item arrives and ready to be shipped, unless you choose Paypal as a payment method.
The item I want is now showing as Out Of Stock. Can I still order it?: When an item is listed as Out Of Stock this indicates that the item is currently Sold Out and the manufacturer has not given us a restock date. To prevent our customers from ordering an item that we don't have a restock date on, the Add To Cart button is removed. If the status on the item should change, the product's stock indicator will change from Out Of Stock to Backordered and the Add To Cart button will be restored to allow for backorders.
Will I receive a tracking number for my order?: Absolutely. Once your order has been processed, packed and shipped, you will receive an email with a USPS tracking number. International shipments also receive a tracking number which can be tracked at the USPS website and for many countries on their own country's postal website.
I'm outside the USA, so what currency will I be billed in?: Our site displays all items and payments in US Dollars. Your credit card company and/or Paypal will convert your US dollar purchase into your own currency. There are many websites online that will give you an estimate at the current exchange rate. You can also call your local bank and inquire.
Are all the phones brand new and include a warranty?: Yes, all our phones and accessories are brand new, arrive direct from the manufacturer, and are factory fresh. We never sell any item on our site that is refurbished, off contract or previously used. Yippz is also an factory authorized dealer for every item we sell, so you can rest assured that a full manufacturer's warranty is valid.
What does ''All Phones Are Unlocked'' mean and what is the benefit of 2 or more SIM cards?: All of the phones available on Yippz are unlocked and have never been locked to a carrier. That means that all our GSM phones will allow you to insert 2 (or more on some models) SIM cards of your choice, from the carrier of your choice and from the country of your choice. Having the ability to use 2 or more SIM cards is like carrying around 2 or more phones from 2 or more countries all in 1 compact phone. If you no longer like or need a carrier anymore, simply remove that carrier's SIM card and insert a different carrier's SIM card, or leave one of the SIM card slots empty for future use. For more information, check our detailed Blog Post.
How do I know which SIM cards are compatible?: All SIM cards that work over the GSM network will work with our phones. If you're unsure whether your GSM provider will work with our phones, you can check the
Mobile World Coverage Database for a compete list of compatible working GSM networks worldwide. If you're still not sure, please contact us to verify compatibility.
Maxwest BB9 > How do I insert a MicroSD card?: - Open the phone's back cover by sliding the cover up from the bottom and remove the battery.
- You will see 2 SIM card slots on the left side of the phone and the MicroSD slot on the lower right corner of the BB9.
- Insert your fingernail in the gate slot and push DOWN.
- The gate is now open.
- Insert your MicroSD card 'writing up' in the direction of the arrow printed on the card.
- The card will sit on top of the interface and only sits one way.
- Close the gate carefully so it rests on top of the MicroSD card.
- Using your fingernail again to push the gate UP to lock it in place.
- Replace the battery and back cover by sliding it down from the top of the phone and turn the phone on.
- Under FILE you will see the phone's internal memory AND your MicroSD card to choose from.
Maxwest BB9 > How do configure Internet and MMS (picture texting)?: Since all our unlocked GSM phones are shipped and used worldwide, each GSM service has their own settings for MMS and internet data. Using the Maxwest BB9 as an example, here are the steps to program MMS and internet using various settings from several major services. If your SIM card provider isn't listed, simply replace the settings we're giving you with the settings from your provider. NOTE: If you are only setting up MMS (picture texting) when you've completed Step 1 skip to Step 3 and you're done. If you still have difficulties entering the MMS and internet settings, we suggest printing out the instructions below and take them to, or contact your SIM card dealer so they can ensure you're entering the correct information using our guide.

Step 1: Click on Menu > Services > Data Account
- Click on Options > Add
- Account Name: (enter an account name like: Simple GPRS or ATT or Puretalk)
- APN: (for Simple Mobile enter: simple) (for ATT enter: wap.cingular) (for Puretalk USA enter: att.mvno)
- User name: (none)
- Password: (none)
- Auth. Type: Normal
- Primary DNS: 0.0.0.0
- Click on Done

Step 2: Click on Menu > Services > Web Services > Settings > Profiles > (select any preset such as China Mobile) then click on Options > Edit
- Profile Name: (enter a profile name like: Simple web or ATT web or Puretalk web)
- Homepage:
For Simple Mobile enter: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
For ATT or Puretalk USA enter: http://mmsc.cingular.com
- Data account: (this was created by you in Step 1 where you created Simple GPRS or ATT or Puretalk)
- Connection type: http (select http then click on OK and then on ''Use Proxy'' change to “NO” as proxy port must be 80)
- User name: (none)
- Password: (none)

Step 3: Click on Menu > Messaging > OK > MMS > MMS Settings > Profiles > (select any preset such as China Unicom MMS) > Edit
- Profile Name: (enter a Gateway name such as Simple MMS gateway or ATT MMS etc)
- MMSC address:
For Simple Mobile enter: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
For ATT or Puretalk USA enter: http://mmsc.cingular.com
- Data account: (this was created by you in Step 1 where you created Simple GPRS or ATT or Puretalk)
- Connection type: http (select http then click on OK and then on ''Use Proxy'' change to “NO” as proxy port must be 80)
- User name: (none)
- Password: (none)

Now, select “simple mms gateway” as the default MMS settings and you're ready to use the internet and send/receive MMS picture text messages.
Android Phones > How do configure Internet and MMS (picture texting)?: We'll use Puretalk USA as an example. Simply replace Puretalk USA's settings with your own carrier's settings where applicable. NOTE: If you are only setting up MMS (picture texting) after setting up your APN, entering the MMSC setting under Multimedia profiles or messaging is all that's needed.
- Press Menu
- Select Settings
- Select Wireless & Networks
- Select Mobile Networks
- Check Data enabled
- Select Access Point Names
- Press Menu
- Select New APN
Enter the following information:
Name: Pure TalkUSA
APN: att.mvno
Proxy: proxy.mvno.telrite.com
Port: 80
Username: (none)
Password: (none)
Server: (none)
MMSC: http://mmsc.cingular.com
MMS Proxy: proxy.mvno.telrite.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication Type: (none)
APN type: (none)
Press Menu
Select Save
Reboot phone
Android Phones > Where can I find a copy of the Android 2.2 manual?: You can read online or download a PDF copy of the Android 2.2 Operating Manual here: Android 2.2 Operating Manual.

Back To Top

Skip to Store Area:

You're currently on:

FAQ / Technical Support / Commonly Asked Questions

General Questions

Understanding and Using Unlocked Quad-Band GSM Mobile Phones

Specific Commonly Asked Technical Support Questions